You agree to pay the shipping and handling charges shown at the time you make a purchase. All Products purchased from us are made pursuant to a shipment contract. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time. In such an event, we will provide notice of the charges applicable to you before you make your purchase.

Please ensure that your shipping address is correct when placing your Order. We guarantee delivery to the address provided by you when you make your Order. If you see that the scheduled shipping address is incorrect, please email service@grassrootscoop.com, and we will work to correct the scheduled shipping address. Should your shipping address change, please update your address before the scheduled shipping date either via your account or by writing to service@grassrootscoop.com. Please note that because our Products are perishable, we cannot guarantee the condition of Products upon delivery if your delivery address is incorrect or not updated before shipping, or if you change the delivery address while Products are in transit, or if you are unable to retrieve the delivery on the scheduled delivery date and did not notify us before shipping.

We generally partner with FedEx for shipping services. Actual delivery dates and times may vary. In some cases, delivery may occur prior to the scheduled delivery date or time. If you are not at home when your delivery arrives, the courier will generally leave the package at your door. In certain areas, you may be able to request additional delivery instructions when setting up your Grass Roots account, like requesting deliveries to be left with neighbors. Any individual at the designated delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In any case in which you have designated an alternate delivery address, the designated alternate person will be presumed to accept the delivery under all of the same terms and conditions that would apply to you.

Products are individually labeled and packaged, and flash frozen at the peak of freshness. To best ensure that our Products have the best conditions to remain cold and fresh for several hours upon delivery, we include specifically calculated amounts of dry ice in our packaging that is based on your location and anticipated delivery time. However, depending on the season and temperature at the time of anticipated delivery, you may need to take advance precautions for proper receipt and storage of your Products as soon as possible upon delivery. Please note that the dry ice may be evaporated when you open Product packaging. That is normal; your Products should still be at a safe temperature for storage and consumption. In addition, to best ensure that our Products are properly packaged on delivery, all packages are inspected and confirmed to be fully vacuum sealed before shipping. However, please note that micro tearing to packaging may occur in the shipping process, and small leaks may occur as a result. That is normal and consistent with ordinary industry standards; your Products are safe for storage and consumption as long as the Products remain at a safe temperature.

There may be occasions where events beyond our control interfere with the delivery of your Order (for example: inclement weather). In any such case, we will attempt to deliver your Order as soon as reasonably possible. In the event of a delivery delay, please inspect the Products carefully upon receipt. If you believe that a Product is not suitable for consumption upon delivery, please contact us at service@grassrootscoop.com within seven (7) days of receipt, and we will work to address the problem per our return and refund policy in these Terms. Please attach photos of the item(s) to your communication, and discard the item(s).

In the event that timely delivery of your Order is not feasible, we will cancel your delivery of the affected Order and issue you a credit or refund of the purchase price for that Order.

To learn more about USDA safe food handling visit: USDA Safe Food Handling